Orbital Host Privacy Policy

1. Introduction

At Orbital Host, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hosting services.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our services.

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the updated policy on this page and updating the "Last Updated" date.

2. Information We Collect

Personal Information including your name, email address, billing address, phone number, and payment information when you create an account or purchase services.

Account Information including usernames, passwords, account preferences, and service configurations.

Technical Data including IP addresses, browser type, device information, operating system, connection data, and access logs.

Usage Data such as bandwidth usage, CPU utilization, storage consumption, and feature interaction.

Support Communications including emails, tickets, live chats, and other correspondence.

3. How We Use Your Information

To provide, maintain, and improve hosting services including provisioning, performance optimization, and infrastructure management.

To process billing transactions and manage customer accounts.

To respond to support requests and troubleshoot issues.

To detect fraud, unauthorized access, abuse of infrastructure, cryptocurrency mining, botnet activity, malware hosting, or denial-of-service launching.

To monitor platform stability and ensure fair resource allocation across shared environments.

To comply with applicable legal obligations and enforce our Terms of Service.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties.

Information may be shared with trusted third-party providers such as payment processors or infrastructure vendors who assist us in delivering services.

We may disclose information when required by law, court order, or government request.

Information may be disclosed when necessary to investigate or prevent abuse, fraud, security incidents, or violations of our Terms of Service.

5. Data Security

We implement industry-standard security measures designed to protect your personal information.

All data transmitted between your browser and our services is encrypted using SSL/TLS protocols.

Payment information is processed through PCI-DSS compliant payment gateways.

Access to personal data is restricted to authorized personnel with legitimate operational need.

Infrastructure is protected through firewall systems, DDoS mitigation, intrusion detection, and continuous monitoring.

No method of internet transmission is completely secure and you acknowledge this inherent risk.

6. Data Retention

We retain your personal information for as long as your account is active or as required to provide services.

Account Data may be retained for up to 30 days following termination.

Billing Records may be retained for up to 7 years to comply with financial and tax regulations.

Support Communications may be stored for quality assurance purposes.

Server and access logs may be retained for up to 90 days for abuse prevention and troubleshooting.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain authentication sessions and enhance user experience.

Analytics cookies may be used to understand how users interact with our services.

You may disable cookies through your browser settings, though certain features may not function properly.

8. Your Privacy Rights

You have the right to request access to the personal information we hold about you.

You may request correction of inaccurate information.

You may request deletion of your personal data, subject to legal retention requirements.

You may opt-out of marketing communications at any time.

9. Third-Party Services

Our platform may integrate with third-party services including payment processors and infrastructure providers.

These third-party providers operate under their own privacy policies.

We encourage you to review their privacy policies when interacting with such services.

10. International Data Transfers

Your information may be processed in jurisdictions outside your country of residence including the United States.

We implement safeguards where legally required for cross-border data transfers.

11. Children's Privacy

Our services are not intended for individuals under the age of 13.

We do not knowingly collect personal information from minors.

12. GDPR Compliance

If you are located within the European Economic Area, you have additional rights under GDPR including data access, correction, and deletion.

We process personal data based on contractual necessity, consent, legal obligations, or legitimate business interest.

13. CCPA Compliance

California residents have the right to request disclosure of personal data collected and request deletion of personal data.

Orbital Host does not sell personal information.

We will not discriminate against users who exercise privacy rights.

14. Data Breach Notification

In the event of a data breach affecting personal information, affected users will be notified within 72 hours where legally required.

15. Contact Information

Email: privacy@orbitalhost.app

Support Portal: https://billing.orbitalhost.app